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F.A.Q

Before contacting us directly please check the resources below to see if there is a solution to your enquiry.

 

When will i receive my order ?

In general we aim to ship orders the same day providing they are placed before mid day, during busy periods this can increase up to 2 Business days processing time.

once your order leaves us Royal Mail time frames state a first class order should be delivered up to 2 days after posting, so please leave a reasonable amount of time before contacting us in regards to delivery times.

I have received the wrong order ?

In this very rare instance please contact us using the contact page where we can check your order and if found to be wrong we will provide you with instructions on returning your product.

there is a problem with my products ?

If this happens please contact us immediately so we can rectify this as soon as possible.

why dont you offer other postage options ?

We offer a signed for 1st class service because the cost factor involved is the same between signed and un signed and with this method we can ensure your product reaches you quickly and safely.

Do you send out samples ?

we do not send out samples as our system allocates stock levels to order.

Do you sell whole sale ?

If you are a business and want to enquire about a whole sale order please email wholesale@grinnyheaths.co.uk to get in touch.

Are you TPD compliant ?

Yes we are TPD compliant, all of our products go through laboratory analysis and are then submitted with all required information to be passed as a compliant product.